Managing complaints and your wellbeing: What podiatrists need to know

Navigating a complaint or notification can be one of the most stressful experiences in a health practitioner’s career. This session will demystify the complaints process, highlight the most common reasons practitioners receive notifications, and share practical strategies to minimise the potential for a complaint while maintaining high standards of person-centred care. Importantly, we will focus on how practitioners can protect their wellbeing during the process. Drawing on national regulatory experience, we will provide practical insights and support strategies to help practitioners respond constructively and maintain their professional and personal wellbeing.

Biography

Dr Kristy Robson is a rural clinician, academic, and researcher with almost 30 years’ experience in podiatry. She has significant experience in providing patient centred healthcare within the private, public and education sectors, with skills in clinical governance, risk management and stakeholder engagement to facilitate high quality healthcare outcomes for community members living in regional Australia.

As Chair of the Podiatry Board of Australia, Kristy leads national regulatory initiatives to uphold professional standards, support practitioner wellbeing, and safeguard the public. She brings extensive experience in health regulation, having previously served as Deputy President of the Podiatry Council of NSW and held senior governance roles in rural health services.

Kristy's research focuses on strengthening rural health workforce strategies and innovative service models.

Conference Organisers

ApodA staff: Phil McShane, Katrina Den Elzen, Pauline Taylor and Sara Virgo

Contact us

(61-3) 9416 3544
events@podiatry.org.au
89 Nicholson St, Brunswick East, VIC

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The APodA would like to acknowledge the Traditional Custodians of the lands on which we work and gather across this Country. We would like to pay our respects to their Elders past and present, as well as emerging youth as the next generation of community leaders.