SUSAN BIGGAR
National
Manager, Regulatory Experience and Engagement
Australian Health Practitioner Regulation Agency (Ahpra)
Managing complaints and your wellbeing: What podiatrists need to know
Navigating a complaint or notification can be one of the most stressful experiences in a health practitioner’s career. This session will demystify the complaints process, highlight the most common reasons practitioners receive notifications, and share practical strategies to minimise the potential for a complaint while maintaining high standards of person-centred care. Importantly, we will focus on how practitioners can protect their wellbeing during the process. Drawing on national regulatory experience, we will provide practical insights and support strategies to help practitioners respond constructively and maintain their professional and personal wellbeing.
Biography
Susan Biggar is the National Manager, Regulatory Experience and Engagement at Australian Health Practitioner Regulation Agency (Ahpra) where she is focused on improving the experience of practitioners and the public who engage with the organisation. Since 2021, she has led a large piece of work on minimising practitioner distress across the organisation.
She has a background as a writer and consumer advocate and has been published widely in Australia, including in The Age/SMH, Good Weekend and The Big Issue. Susan was also formerly a Councillor for the City of Boroondara.
Susan has 25+ years’ health system experience across 6 countries supporting two of her adult children who live with a serious chronic illness.
Conference Organisers
ApodA staff: Phil McShane, Katrina Den Elzen, Pauline Taylor and Sara Virgo
Get involved with #PodConf25
We love to seeing and sharing your posts! Use the hashtag above and tag APodA to participate social media conversations about the Australian Podiatry Conference.
Follow and tag us
© Copyright 2023 Australian Podiatry Association