Alice Robertson

What you should do (and not do) if you receive a patient complaint or notice of a civil claim or an investigation by the Office of the Health Ombudsman or AHPRA. Your obligations during the process, including maintaining the therapeutic relationship and the importance of open disclosure. Your rights and how your insurer and lawyer can help you navigate the complexities of complaints, claims and investigations. Learnings from recent cases involving health and medical practitioners.

A specialist in health and medical law, Alice acts for medical and other healthcare practitioners, healthcare facilities and their insurers.  She represents clients in pre-litigation and litigated personal injuries claims relating to wide variety of clinical service areas. Alice is experienced in advising in relation to investigations by the Office of the Health Ombudsman and the Australian Health Practitioner Regulation Agency, and investigations and inquests by the Coroners Court of Queensland.  She also acted for clients in health service investigations and clinical reviews commissioned under the Hospital and Health Boards Act. Alice also has experience in insurance, workers’ compensation claims and civil litigation within both the State and Federal jurisdictions. Alice is a member of the Queensland Law Society’s Health and Disability Law Committee.